Patient Feedback Surveys

our unique automated feedback surveys are sent to patients after they’ve attended their appointments

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Asking patients to rate different aspects of your service to give you real-time feedback scores, comments and suggestions on what you do well and what can be improved.

A short interactive text message survey or invitation to complete an online survey lets patients tell you how they feel, generating better patient engagement and giving you invaluable insights into what your customers really think.

You can create your own surveys and a comprehensive reporting dashboard allows you to analyse feedback across the organisation, right down to clinician level and we also provide optional feeds of real-time feedback scores and positive comments to your website or waiting room screens.

“We have worked with PatientComms for over three years on several big projects including the recent Friends and Family Test for over 540 of our dental practices.  They have been professional, responsive and committed to finding us the best solution to our requirements.  I would highly recommend them to other organisations”


We have worked with PatientComms to develop a customised system to record and report on our Friends & Family Test scores and other patient feedback. The system they have developed is working well to meet our needs, and we have found the team at PatientComms to be helpful, friendly and efficient.

Julie Mouncher
Head of Patient Safety & Experience
Rotherham Doncaster & South Humber Mental Health NHS Trust