Attendance Optimisation

We send tens of millions of automated appointment reminders & recall messages each year to optimise appointment attendance rates, making our clients more efficient & more profitable.

Missed appointments cost the healthcare sector hundreds of millions of pounds each year & lead to poor patient outcomes.

We work closely with our clients, analysing their attendance data and designing attendance optimisation strategies that really work.

Whether you’re an NHS or private healthcare provider, we’re confident that we can make you more efficient, improve patient engagement outcomes and maximise your income.

Smart Appointment Reminders

We send tens of millions of appointment reminders & recall messages each year to optimise appointment attendance rates.

Data Analysis

Our skilled analysts mine your data and identify problem groups to target.

Reduce FTA's

We develop strategies and provide the tools you need to drive down your FTA rate.

For some providers, a 1% reduction in FTA rate can yield >£1 Million in additional revenue

Contact us now to see how you we can help you optimise your appointment diary

“We have worked with PatientComms for over three years on several big projects including the recent Friends and Family Test for over 540 of our dental practices. They have been professional, responsive and committed to finding us the best solution to our requirements. I would highly recommend them to other organisations”

ELEANOR SHAKESPEARE
DIRECTOR OF CRM AT MYDENTIST
EUROPE’S LARGEST CORPORATE DENTAL COMPANY

We have worked with PatientComms to develop a customised system to record and report on our Friends & Family Test scores and other patient feedback. The system they have developed is working well to meet our needs, and we have found the team at PatientComms to be helpful, friendly and efficient.

Julie Mouncher
Head of Patient Safety & Experience
Rotherham Doncaster & South Humber Mental Health NHS Trust